![]() A dedicated Enterprise Support Specialist and onsite support for one event a year.A health check every three months to summarize frequent support issues within your organization.Launch-day support for 5000+ subscribers.An annual health check to summarize frequent support issues within your organization.Launch-day support for between 1,000 and 5,000 subscribers.Web/email support between 9am-9pm ET or 9am-6pm GMT.Launch-day support for under 1,000 subscribers.With those needs in mind, we offer enterprise support tiers so you can find a plan that works for your needs and your budget. You can reach us through the contact form.ĭepending on your business needs, you may be interested in additional support for you and your customers. Our official hours of seller support are Monday - Friday, 9 AM - 5 PM ET. We strive to offer the best Vimeo OTT platform support possible. We will follow up with the customer no later than 24 hours from when we've received their inquiry. If your customers are reaching out to you via Twitter for support, refer them to the support contact page on your Vimeo OTT site. If questions come in that are directed at you, the seller, or are outside of our realm of knowledge, we will CC you on the email so you can continue supporting them. If the customer cannot locate their answer within your Help Center, they can reach out to Vimeo OTT support via the contact form on your respective Vimeo OTT site.Ī link to the contact form is located at the top of all branded help centers. If your buyers are unable to find the answer to their questions, they can always reach out to Vimeo OTT support through the contact form found in the Help Center. Help CenterĮach Vimeo OTT site has an integrated Help Center that covers everything from buying your video content to watching on your site and apps, if available. ![]() Our team is available to support your customers 24 hours a day, seven days a week. ![]() If you'd prefer to run your own support, please contact us. If you'd like to provide your own customer support, we can help you set that up by replacing our contact links in your Help Center with your support address. If you are supporting a customer and need assistance continuing the interaction with them, you can get help from our seller support team by reaching out through the contact form. If you have apps, your buyers will find a Contact Support link in the Profile section of the app. If they're logged in, they'll also see the Help link next to their profile button in the top-right corner of the page. Your customers can access your branded Help Center by clicking Help at the footer of your Vimeo OTT site when they're logged out of their account. A customer will wait no longer than 24 hours for a reply from the Vimeo OTT support staff. When you use Vimeo OTT to sell your video content, we're here to help support your customers in the event that they run into any problems. ⚠️Note: This excludes Brazil, for more information read this article.
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